If you do know the answers, please let me know. Thanks in advance.
(1) There are many people (typical persons) around us who do not read books, blogs or anything else. They don’t want to learn anything new and they are happy as they are. They actively refuse reading or learning anything new and doing anything great. Is it possible to educate them better? How do you tell those people about the best practices in their respective fields? What do you do to make them learn new stuff?
(2) Telecom companies, large retail store networks or other very big corporations are enjoying huge monopolies in their respective markets so that they no more care about customer satisfaction. Greed is what they are driven by. Many times I have seen telecom companies over-billing customers. I am yet to see an incident where a lower than actual bill was given. I am yet to see a bug in their systems by which I am charged less amount.
Seth Godin once described the story of a New York restaurant. Even if the restaurant pisses of every single customer who comes there, they will get enough new customers every day. My question is: how do we deal with these big guys? How do we make them serve the customers better?
[...] any of you can tell me how we can respond to these corporate biggies, tell me that [...]